Privacy Policy

Effective date: 1 January 2026

SiteCraft Digital Pty Ltd (ABN 47 583 201 946), operating under the trading name SiteCraft, is committed to safeguarding the personal information entrusted to us by visitors to this website and clients who engage our services. This document explains the types of data we collect, how we use that data, and the measures we take to ensure it remains secure.

Information We Collect

We collect personal information that you voluntarily provide when you fill in a contact form, request a proposal, subscribe to our mailing list, or communicate with us by phone or email. This may include your name, email address, telephone number, business name, and any details you share about your project requirements.

We also gather non-personally identifiable information automatically when you browse our website. This includes your IP address, browser type, device type, operating system, referring URL, pages visited, and the date and time of your visit. This data is collected through cookies and similar technologies as described in our Cookie Policy.

How We Use Your Information

The personal information you provide is used to respond to your enquiries, prepare proposals, deliver the services you have engaged us for, and communicate updates relevant to your project. We may also use your email address to send occasional newsletters or educational content, but only if you have given us explicit consent to do so.

Non-personal data is used in aggregate to analyse website traffic patterns, improve site performance, and inform our marketing strategies. This data does not identify you individually.

Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers who assist in operating our website or conducting our business, provided they agree to keep your information confidential. Examples include our hosting provider, email service platform, and analytics tools.

We may also disclose information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server environments, and restricted access controls. However, no method of electronic storage or transmission is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for up to twenty-four months unless you request earlier deletion.

Your Rights

You have the right to access, correct, or request deletion of the personal information we hold about you. You may also withdraw consent for marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly. To exercise any of these rights, please email [email protected].

Third-Party Links

Our website may contain links to external sites that are not operated by us. We have no control over the content or privacy practices of these sites and encourage you to review their privacy policies independently.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or applicable legislation. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us at [email protected] or call (02) 8318 4057.